Critical Success Factors of Student Relationship Management
نویسندگان
چکیده
منابع مشابه
Critical Success Factors for Customer Relationship Management Implementations
The growing forces of increasing global competition, continuing customer demands, and the significant revolution in Commercial Off The Shelf (COTS) solutions, especially Customer Relationship Management (CRM) applications, have together put pressure upon many organisations to implement CRM solutions and to switch their organisational processes from being product-centric to being customer-centri...
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Most organizations have perceived the customer relationship management (CRM) concept as a technological solution for problems in individual areas, accompanied by a great deal of uncoordinated initiatives. Nevertheless, CRM must be conceived as a strategy, due to its human, technological, and processes implications, at the time an organization decides to implement it. On this basis, the main goa...
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Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems
Both customer relationship management (CRM) and electronic customer relationship management (eCRM) systems have unique characteristics that support customer-business interactions and are linked to internal business processes and systems across different areas for operational and analytical purposes. Such characteristics may imply that different critical success factors are required for both to ...
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Successful implementation of Knowledge Management System (KMS) has been observed in many organization, where they use the system with real interest and enthusiasm. Despite of the fact, some organizations has failed to implement the KM initiatives to achieve its adequate advantages due to the lack of pertinent information and shortage of measurement that is used in KMS. The obstacles that hurdle...
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ژورنال
عنوان ژورنال: Sustainability
سال: 2018
ISSN: 2071-1050
DOI: 10.3390/su10124527